Everything you need to know about order processing, shipping, cancellations, and returns.
Every Calm Canvas item is made specially for you when you order it — nothing is pre-made or kept in a warehouse. Because of this, please allow around 2–7 business days for your order to be printed and prepared before it ships. Delivery time on top of that varies by your location and the shipping method used, and is handled by our production and courier partners once your order leaves production.
Because production begins shortly after an order is placed, we can only cancel or change an order (such as the size, color, or shipping address) if you contact us within a few hours of placing it, before it has entered production. Once an order has entered production, it can no longer be cancelled, changed, or refunded for reasons other than those described below. If you need to make a change, email us immediately at shopcalmcanvas@gmail.com with your order number.
Because every item is custom printed specifically for you, we're unable to accept returns or exchanges for reasons such as ordering the wrong size or simply changing your mind. Please check our size guide carefully on each product page before ordering.
If your order arrives damaged, defective, or isn't what you ordered, we will make it right — at no cost to you — with a free reprint or a full refund. To request this, simply email us at shopcalmcanvas@gmail.com within 14 days of delivery, including your order number and a photo of the issue, and we'll take care of the rest.
Once a refund is approved, it is issued back to your original payment method through Safepay, our payment processor, and is typically reflected within 5–10 business days, depending on your bank.
Each item is printed after you order it, so please allow around 2–7 business days for printing and preparation. Delivery time then depends on your location and the shipping method.
Because every item is custom printed for you, we can't accept returns or exchanges for the wrong size or a change of mind, so please check the size guide before ordering. Damaged, defective or incorrect items are replaced or refunded.
Email shopcalmcanvas@gmail.com within 14 days of delivery with your order number and a photo of the issue. We'll send a free reprint or issue a full refund.
Only within a few hours of placing it, before it enters production. Email us right away with your order number.
Approved refunds go back to your original payment method through Safepay and usually appear within 5–10 business days, depending on your bank.